Shining Bright for 20 Years: Juany Cleaning Service’s Journey
This year marks a monumental occasion for Juany Cleaning Service: 20 years in business! It all started in June 2005, a true American Dream story of hard work and vision, when Juany Castilla started Juany Cleaning Service, as a proudly woman- and minority-owned local cleaning business. In 2022, that dream continued when husband-and-wife duo Guillaume and Crystal stepped in to lead the company into its next chapter. Today, the team reflects on the journey, shares heartwarming stories, and celebrates the milestones, the team, and the clients who have made these two decades unforgettable. From our humble beginnings to helping over 8,000 clients, this is a story of grit, growth, and giving back.
The Genesis: A Dream Takes Root
Every great story has a beginning, and this one started in June 2005 with Juany’s bold vision and unwavering determination. Juany Cleaning Service was born from the classic American Dream—the belief that with hard work and dedication, anything is possible. Her inspiring journey, starting small but dreaming big, is featured in her Voyage Austin interview, where she shares what it took to turn that vision into reality.
In those early days, Juany faced long hours and tough challenges, but her dedication to quality and customer satisfaction laid a strong foundation for everything that would follow. In 2022, Guillaume and Crystal took over the business, committed to continuing its legacy as a woman- and minority-owned, local business. They weren’t just inheriting a company—they were becoming stewards of a dream that had already touched thousands of lives.
The early days of Juany Cleaning Service
Juany Cleaning Service’s original logo on a coffee mug
A Journey of Growth: Building Something Beautiful
What started as a small residential cleaning service has blossomed into something remarkable. Let’s take a walk through the milestones that shaped Juany Cleaning Service’s journey:
2006: Breaking New Ground
Just a year after opening, Juany expanded her services to include commercial cleaning. This wasn’t just about growing the business—it was about recognizing that excellence in cleaning could serve businesses and organizations throughout Austin.
2013: Going Digital and Getting Recognized
Juany Cleaning Service launched its first website, stepping into the digital age. The same year, the company received the Austin Awards in Industrial Cleaning Services by the Austin Award Program—its first major recognition that they were doing something right.
2017: A Place to Call Home
Opening their first office was a proud moment. After 12 years of pouring their hearts into the business, Juany finally had a space to call their own—a place that reflected not just their growth, but their promise to serve the team, the clients, and the Austin community.
2018: Excellence Recognized
The company was nominated by the Greater Austin Hispanic Chamber of Commerce for the City of Austin Small Business Award for Excellence in Professional Services—an honor that validated its commitment to quality, community, and the values on which the business was built.
2022: New Leadership, Same Values
When Guillaume and Crystal took the helm, they made a promise to honor the foundation while building for the future. The transition marked not an ending, but a meaningful new chapter.
2023: Acquired sister company, Aqua Clear Pool Care
With the acquisition of sister company Aqua Clear Pool Care, Juany Cleaning Service diversified into pool maintenance and repair, offering our clients even more ways to make their lives easier.
Today, the company is proud to serve over 8,000 residential and commercial clients. In 2024 alone, they completed over 7,600 residential cleanings and more than 2,400 janitorial cleanings. These aren’t just numbers—they represent thousands of families and businesses who trusted Juany Cleaning Service with their spaces.
Explore their full range of services, from residential cleaning to commercial janitorial services, and now even pool care.
The Heart Behind Juany: The People Who Make It All Happen
Here’s what Juany Cleaning Service has learned over 20 years: the workforce is the most important part of the business. To attract and retain great people, the company has always believed in treating them well, and it shows. The team has grown from just a handful to more than 50 incredible cleaners serving homes and businesses across Austin.
In an industry known for high turnover, 85% of Juany Cleaning Service’s cleaning teams have been with the company for over a year. Some of the cleaning ladies have been part of the team for over 15 years—they’re not just employees, they’re family.
Creating Memories Together
The annual holiday raffle in December has become something everyone looks forward to. Picture a full table of presents, excitement in the air, and everyone getting a chance to win a prize or two… and sometimes even three! These moments of celebration and gratitude are a reminder that Juany Cleaning Service is more than just a cleaning company—it’s a community.
The annual holiday raffle, a beloved tradition that celebrates their amazing team!
Learning, Growing, and Getting Better
Twenty years in business have taught Juany Cleaning Service a lot. The company has faced challenges, celebrated victories, and learned valuable lessons that have shaped who they are today.
The Challenge of Excellence
Attracting great talent has been one of the biggest challenges, especially with the company’s high standards for quality. Over time, they’ve found that promoting from within has been the most successful strategy. Even when a cleaning crew is considered a “new” team, the lead is almost always someone who has been with the company for over a year. When a company invests in its people, those people invest in the mission.
The Power of Feedback
Client feedback is essential for Juany Cleaning Service’s success. It’s taken it very seriously because they’re always looking for ways to improve the company’s services. To encourage honest communication, the company offers a 24-hour satisfaction guarantee. No matter how big or small the issue, they welcome feedback and the opportunity to make it right. This open communication has allowed them to improve their client responses, enhance the quality of their cleaning services, and refine their processes.
Have feedback for the team? Learn more about their satisfaction guarantee and how to get in touch.
Cleaning with Purpose: Giving Back to Austin
Being a successful business means being a good neighbor. Juany Cleaning Service is honored to be a partner of the SAFE Alliance, a nonprofit that serves victims of domestic and child abuse, as well as sexual assault and trafficking.
As a woman and minority-owned company, Juany Cleaning Service believes it’s important to have partners that align with its values and priorities. They support the SAFE Alliance’s important mission by cleaning their facilities and sponsoring their annual gala. It’s their way of using their success to make a positive impact in the community that has supported them for two decades.
From Juany Cleaning Services’ Clients
The true measure of Juany Cleaning Service’s success isn’t found in awards or milestones—it’s reflected in the satisfaction of the families and businesses they serve. Here’s what some of their clients have shared:
“I’ve been a customer of the Juany team for years. I’m grateful for their help and hard work every time they visit. They go the extra mile and do their best to help us take care of our home. Their creativity and spirit is seen and appreciated in the little details that they build into their work. Investing in their help and support changed my life and health for the better.“
“We hired Juany’s to do a deep cleaning. They showed up on time and did an excellent job. Every corner, the blinds, the ceiling fans — everything was spotless. They were very professional and arrived on time. Payment and scheduling was seamless. We are looking to working with Juany’s regularly going forward.”
“I am a Realtor and use Juany to clean my home and I exclusively refer them to help my Buyers, Sellers and Landlords with all of their cleaning needs. No job is too big or too small for them and they are fast, efficient, consistent and go to great lengths to make sure I and my Clients are 100% satisfied. I’d give them 10 stars if I could!”
Readers can explore more glowing reviews from satisfied clients by visiting Juany Cleaning Service’s Google profile.
Join In The Celebration!
Twenty years ago, Juany Cleaning Service was just a dream. Today, it’s a thriving business that has positively impacted thousands of lives and created numerous careers. This milestone doesn’t belong to the company alone—it belongs to every client who placed their trust in them, every team member who gave their best, and every community partner who supported their mission.
Share your memories or well wishes in the comments below.
Thank you for being part of the Juany Cleaning Service story. Here’s to the next 20 years of excellence, growth, and service.
Ready to experience the Juany Cleaning Service difference? Request a free quote today and join their family of satisfied clients!